Refund policy
Thank you for being part of Kiyoma Verse. Every case is created with intention and produced in limited, exclusive drops.
Because each item is made specifically for you, we do not accept returns or exchanges for:
- Incorrect phone model selected
- Change of mind
- Accidental orders
- Minor production variations
- Small imperfections that do not affect the overall design or use of the case
We strongly recommend double-checking your phone model before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or has a major visible design/print issue, we’ve got you covered.
A major issue may include:
- The design is severely misaligned
- The print is noticeably damaged
- The wrong design or phone model was sent
- The case arrives cracked, broken, or unusable
- There is a clear production error that affects the overall look of the case
Please contact us within 3 days of delivery at studio@kiyomaverse.com with:
- Your order number
- Clear photos showing the issue
- A short description of the problem
Once reviewed, we will send a free replacement as quickly as possible.
You will not need to return the original item.
Important Notes
- Items must be unused
- Claims submitted after 3 days may not be accepted
- Minor imperfections, slight placement differences, small color shifts, or tiny production marks may occur and are not considered defects
- Replacements are only offered for clear damage, incorrect items, or major design/print issues
We’re committed to delivering a product that feels worthy of The Verse.