Refund policy

Thank you for being part of Kiyoma Verse. Every case is made to order and created with care, so please review your order details carefully before purchasing.

Because each item is made specifically for your order, we do not accept returns or exchanges for:

• Incorrect phone model selected
• Change of mind
• Accidental orders
• Minor production variations
• Small imperfections that do not affect the overall design or usability of the case

We strongly recommend double-checking your phone model before placing your order.

Damaged, Defective, or Incorrect Orders

If your case arrives damaged, defective, incorrect, or with a major visible print/design issue, we’ll make it right.

Examples of qualifying issues include:

• A severely misaligned design
• Noticeable print damage
• The wrong design or phone model being sent
• A case arriving cracked, broken, or unusable
• A clear production error that significantly affects the appearance or function of the case

Please contact us within 3 days of delivery at studio@kiyomaverse.com and include:

• Your order number
• Clear photos showing the issue
• A short description of the problem

Once the issue is reviewed and approved, we will send a free replacement as quickly as possible.

You will not need to return the original case.

3-Month Design Warranty

Every Kiyoma Verse case is also protected by our 3-Month Design Warranty, beginning on the date your order is delivered.

If the printed design begins to noticeably fade, peel, or lose its print quality within 3 months, contact us at studio@kiyomaverse.com with:

• Your order number
• Clear photos of the affected area
• A short description of the issue

Once reviewed and approved, we will provide a free replacement.

The 3-Month Design Warranty applies specifically to the printed design and does not cover:

• Damage caused by drops or impact
• Scratches caused by normal use
• Misuse or improper care
• Damage to the case itself that is unrelated to the printed design
• Normal wear and tear

Important Notes

• Arrival-related damage, incorrect items, and production defects must be reported within 3 days of delivery
• Claims must include clear photos so we can properly review the issue
• Minor placement differences, slight color variations, tiny production marks, or other small variations that do not significantly affect the design or usability are not considered defects
• Replacement eligibility is determined after review of the submitted photos and order information
• Approved replacements are provided at no additional product cost
• Original items do not need to be returned unless specifically requested by Kiyoma Verse

We want every case to feel worthy of The Verse. If something genuinely goes wrong with your order or the printed design, contact us and we’ll do our best to make it right.